Owner information | What to Expect | Frequently Asked Questions

Frequently asked questions


How to I arrange for my pet to be seen by Sally Turner?

Why does my pet need to be referred?

Where will my pet be seen?

What should I expect at the consultation?

What happens if my pet needs an operation?

What happens if my pet has to stay overnight?

How do I pay for the treatment?

How do I book for an eye test prior to breeding from my dog?



How to I arrange for my pet to be seen by Sally Turner?


All patients must be referred by your own primary care veterinary surgeon. Therefore please discuss this with your vet. They can then contact us with all your pet’s details and once we have the information from them we will telephone you to arrange an appointment.


Why does my pet need to be referred?


There are several reasons why a vet might decide to refer a pet on to Sally. They might have made a diagnosis but feel that he or she would be best treated by a specialist - eye surgery is very delicate and requires considerable training along with sophisticated instrumentation in order to get the best possible outcome. Some conditions require specialist knowledge or investigations in order to reach a diagnosis, and as such referral is advised for these pets.


Where will my pet be seen?


Sally Turner provides referral ophthalmology consultations at Stone Lion Veterinary Hospital in Wimbledon and Mandeville Veterinary Hospital in Northolt, Middlesex. Your vet will refer you to the most convenient location for you.


What should I expect at the consultation?


Sally should have a referral letter and history from your vet prior to your consultation and she will discuss these with you, and ask further questions before examining your pet. A full ophthalmic examination will be undertaken, which involves using various types of ophthalmoscope to look in the pet’s eyes. It is similar to the eye tests that you have at the optician, except that the pet cannot read the chart! She might undertake further tests during the consultation such as measuring the eye pressure for glaucoma testing for example. In some cases Sally will be able to diagnose the problem straight away, while some pets require further investigation which could include blood tests, ultrasound or electroretinography (electrical testing of the retina). If the patient requires surgery Sally will discuss this with you. Many patients can be admitted the same day for surgery, but some require booking in for a future date. Since we do not know exactly what your pet requires until the consultation we ask that all patients come starved (except diabetic patients). This means that Sally can get on with any further diagnostic tests, including those requiring sedation, on the same day. All estimates of costs will be discussed during the consultation and a written estimate can be supplied at that time.


What happens if my pet needs an operation?


In many cases Sally will admit your pet to the hospital for surgery on the same day as your consultation (which is one reason why they should come starved). However sometimes a course of treatment, or diagnostic tests are required before the surgery and in this case the operation will be scheduled for a future date. Most patients can be treated on a day-case basis, but some do require hospitalisation for a few days. Full 24 hour veterinary and nursing cover is present at both hospitals.


What happens if my pet has to stay overnight?


At both hospitals we have full veterinary and nursing cover 24 hours and regular hospital rounds ensure that all staff are aware of each individual pet’s needs. Some of Sally’s patients are on frequent eye medication, even every hour, and this is continued throughout the night by qualified staff. You are always kept up to date by regular calls from our nurses and night vets.


How do I pay for the treatment?


Payment is required at the end of the consultation or when the pet is discharged from the hospital. Credit and debit cards, cash or cheques are accepted. Insurance claims can be processed for you – it is advisable to contact your insurance company as soon as you are referred in order to get another claims form for the referral appointment. We do submit direct insurance claims but only if the company has preauthorised this in writing to us. Thus you will need to check with the insurance company regarding any excess, exclusions and your policy payment limits prior to the referral consultation. Should you wish to make a direct insurance claim this has to have been agreed by us prior to your consultation so please contact us to discuss this further.


How do I book for an eye test prior to breeding from my dog?


BVA/KC/ISDS eye tests can be booked directly with the surgery. In addition to Stone Lion in Wimbledon and Mandeville in Northolt Sally also sees dogs for eye tests at Heathfield Vets in Heathfied, E.Sussex www.heathfieldvets.co.uk. You can phone the most convenient clinic to make an appointment (spaces are limited). You will need to bring the correct paperwork – your dog’s original Kennel Club Owner (Breeder) Certificate (not the pedigree) and any previous eye certificates. Failure to bring these will mean that the results and eye certificate cannot be issued until you have provided the original paperwork so it is much easier to bring the required documentation along in the first place! Your dog must be permanently identified with a microchip or tattoo for the eye test.

Information sheets for download

Cataracts

Cherry Eye
Corneal Sequestrum

Corneal Ulcers

Entropion
Enucleation
Eye testing & DNA tests

Glaucoma

How to apply eye medication
Lens Luxation
Living with your blind pet

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